Shipping policy
At ZESTUM, we are preparing to bring our immersive scent technology to customers across Europe. Please carefully review the following information regarding pre-orders, delivery, and shipping.
Pre-Order Delivery
All ZESTUM products currently available for pre-order are expected to be delivered during Q4 2026, between 1 October and 31 December 2026.
The full order amount is processed at checkout when you place your pre-order. Your order will then remain unfulfilled until the products are ready for shipment.
Pre-order: Full payment is processed at checkout.
Expected delivery: Q4 2026 – 1 October to 31 December 2026.
Shipping Availability
At launch, we will not offer worldwide shipping. Q4 2026 pre-orders will initially be available for delivery to selected European countries.
The available delivery countries and shipping options will be displayed during checkout based on your shipping address.
Shipping to the United States and selected Asian markets is planned for the first half of 2027. Customers from regions that are not yet supported may join our waiting list to receive updates when shipping becomes available.
Shipping Costs
Applicable shipping costs will be calculated and displayed during checkout based on your delivery country and order.
Order Processing & Fulfillment
Because these products are available for pre-order, orders will not be shipped immediately after purchase. Your order will remain unfulfilled until the products are ready for dispatch.
Once your order is ready, we will process and ship it to the delivery address provided at checkout.
Delivery Updates
We will provide relevant order and shipping updates through the email address provided when placing your order. Please make sure your contact and shipping information is accurate before completing your purchase.
Changes to Delivery Estimates
The stated Q4 2026 delivery period is an estimated delivery timeframe. Production, fulfillment, or shipping circumstances may occasionally affect the estimated delivery schedule.
If there are significant changes to the expected delivery timeframe, we will communicate the relevant updates to affected customers.
